Confidential consultations · Local & international clients WhatsApp: +256 747 436 453
Home  /  Refund Policy

Refund Policy

Please read this carefully before making any payment. All our services are non-refundable.

Last updated: 23 September 2026 Reading time: about 3 minutes

Contents
  1. 01Overview
  2. 02All Services Are Non-Refundable
  3. 03Why Our Services Are Non-Refundable
  4. 04Before You Pay
  5. 05Limited Exceptions
  6. 06Rescheduling Instead of Refunds
  7. 07Situations Not Eligible for a Refund
  8. 08Payment Disputes
  9. 09Your Legal Rights
  10. 10Changes to This Policy
  11. 11Questions & Requests

The key points

  • All payments are final and non-refundable
  • Fees are confirmed in writing before you pay
  • Ask all your questions before paying
  • Consultations can be rescheduled with 24 hours' notice
  • Duplicate or incorrect payments will be corrected
  • Contact us first about any payment concern

01Overview

This Refund Policy explains how payments for consultations and services with Jaaja Mondo Healer are handled. It forms part of our Terms & Conditions. Please read it carefully before making any payment.

By paying for a consultation or service, you confirm that you have read, understood and accepted this policy.

02All Services Are Non-Refundable

Important: All payments for consultations, readings, rituals, cleansing, traditional/herbal preparations and any other service are final and non-refundable.

This applies once payment has been made, regardless of whether the service has started, is in progress, or has been completed.

03Why Our Services Are Non-Refundable

We want you to understand the reason for this policy:

  • Preparation begins immediately. Once payment is received, time is set aside for you and preparation for your work begins, including the gathering of materials and ingredients.
  • Materials cannot be reused. Items and preparations made for your specific situation cannot be returned or used for anyone else.
  • Time and expertise. Consultations involve the healer's personal time, knowledge and attention, which cannot be "returned".
  • Outcomes depend on many factors. As explained in our Terms, spiritual work cannot be guaranteed, because results depend on circumstances and other people's free will outside anyone's control. Payment is for the work carried out, not for a particular result.

04Before You Pay

Because payments are final, we encourage you to take your time and be sure before booking:

  • Ask us any questions you have about the service, what it involves and how long it may take.
  • Make sure you are comfortable with the agreed fee and the approach explained to you.
  • Only proceed when you are fully ready. We will never pressure you to pay.

We will always confirm the service and the fee with you in writing (for example on WhatsApp or by email) before you pay.

05Limited Exceptions

Although our services are non-refundable, we will correct genuine payment errors. We will review a request only in these situations:

  • Duplicate payment: you were accidentally charged twice for the same service.
  • Incorrect amount: you paid more than the fee we agreed in writing. The difference will be returned.
  • We are unable to provide the service: if we cancel and cannot offer another date, we will offer you a credit for a future service or return the payment.

Requests must be made within 7 days of payment, with proof of payment. Any approved amount is returned using the original payment method where possible; transfer or mobile-money fees are not refundable.

06Rescheduling Instead of Refunds

If you cannot attend an arranged consultation, please let us know at least 24 hours in advance and we will happily move it to another time at no extra charge. Consultations missed without notice may be treated as completed.

07Situations Not Eligible for a Refund

For clarity, refunds are not given for:

  • A change of mind after payment.
  • Dissatisfaction with, or delay in, a result or outcome.
  • Failure to follow the instructions given during your consultation.
  • Information that was incomplete or inaccurate when you booked.
  • Services that have started or been completed.
  • Traditional or herbal preparations that have been sent or collected.

08Payment Disputes

If you have a concern about a payment, please contact us first. We will always try to resolve it with you directly. Opening a chargeback or payment dispute without first contacting us may result in the suspension of any ongoing work while the matter is reviewed.

09Your Legal Rights

Nothing in this policy removes any rights you may have under the consumer laws that apply to you and which cannot be excluded.

10Changes to This Policy

We may update this policy from time to time. The version shown on this page, with its "Last updated" date, is the one that applies. The policy in force when you made your payment applies to that payment.

11Questions & Requests

For any question about this policy, or to make a request under Limited Exceptions, please contact us with your name, payment date, amount and proof of payment:

↑ Back to top
Chat on WhatsApp